At Riverdance Soapworks, we take pride in the products we make and carefully prepare each order before it leaves our facility. Because many of our products are personal care, bath and body products, we have specific requirements regarding returns.
Returns
We accept returns of unopened and unused products purchased directly from Riverdance Soapworks.
To request a return, please contact us at CustomerService@riverdancesoapworks.shop before sending your product back.
Products that have been opened, used, altered or otherwise removed from their original condition are not eligible for return.
For returns that are not the result of a Riverdance Soapworks error, the customer is responsible for all return shipping costs.
Original shipping charges are nonrefundable.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your order arrives damaged or you receive an incorrect product, please contact us at CustomerService@riverdancesoapworks.shop within 7 days of delivery.
Please include your order number, a description of the issue and, when applicable, photographs of the product and shipping packaging.
If Riverdance Soapworks determines that an error occurred on our part, we will work with you to make it right. Depending on the circumstances, this may include replacement of the affected product or a refund.
When the return or replacement is due to a Riverdance Soapworks error, we will cover applicable shipping costs.
Sale & Clearance Products
All sale and clearance purchases are final sale and are not eligible for return or refund.
This does not affect our responsibility to correct an order if Riverdance Soapworks ships the wrong product.
Custom & Private-Label Orders
Custom and private-label products are made specifically for the purchasing client and are therefore nonreturnable and nonrefundable once production has begun.
An exception will be made when Riverdance Soapworks has made an error in fulfilling the approved order specifications.
Custom development, consultation, formulation, tooling, custom stamps, packaging and other project-specific costs may also be nonrefundable once the associated work or ordering has begun.
Subscription Orders
Subscription orders may be changed or canceled before the next order has been processed.
Once a subscription order has processed, the order is nonrefundable.
Canceling a subscription prevents future subscription orders but does not cancel or refund an order that has already been processed.
International Orders
All international sales, including orders shipped to Canada, are final sale.
International orders are not eligible for return, exchange or refund except when Riverdance Soapworks has shipped an incorrect product.
Please contact CustomerService@riverdancesoapworks.shop within 7 days of delivery if you receive an incorrect item.
Refunds
When a return is approved, refunds will generally be issued to the original payment method after the eligible returned merchandise has been received and inspected.
Original shipping charges are nonrefundable unless the return resulted from a Riverdance Soapworks error.
Financial institutions and payment processors may require additional time to post an approved refund to your account.
Contact Us
Questions regarding a return or order may be directed to: CustomerService@riverdancesoapworks.shop
“Amazing skin cream! I would definitely recommend it to everyone.”
-- Tammy L. - Missouri